The Calling party is the identity of the party that/who originated the call. It may be a station, an attendant, or an incoming trunk, as described below:

1. Station number as Calling party (cccc). A station number (extension number or agent ID) may be one to four digits (0-9, *, #) which are left- justified (that is, no leading zeros).
2. Attendant as Calling party (ATTm). Calls originated by an attendant that do not involve a third party are reported as a calling party by ATT, followed by the console number. When the console number is in the range of 10 through 99, the format is modified to be ATmm. If an attendant calls an outside party on behalf of a station or trunk, that station or trunk is reported as the caller but the attendant flag symbol [*] is shown in the Attendant was Involved box.
3. Trunk number as Calling party (Tnnn or Xnnn). When the originating party is an incoming CO trunk, Tnnn is shown on the record, where nnn is the number of the trunk. If the trunk number is less than three digits long, it is left-padded with zeros. If the extended digit length option is enabled, the trunk number nnnn may be up to four digits long, left-justified and without leading zeros. When the originating party is an incoming non-CO trunk, Xnnn is shown in the trunks record. The T or X ensures that CO trunks and CO Attendant trunks can be distinguished from tie trunks. The trunk number is the trunk ID specified during customer data entry in the Trunk Assignment form.

This is the number of seconds from the time an incoming external call rings the destination until the call is answered. If a call is never answered, this box displays three asterisks [***]. Leading zeros are output and the box remains at 999 when an overflow is reached. If the Call Distribution (MCD) feature package is installed, and the MCD report transfers option is enabled, this box contains the total time to answer regardless of the number of times the call is rerouted. This box does not apply to Internal SMDR.

NOTE: Time to answer does not include the duration the request waits in queue outside of regular business hours.

External SMDR

External SMDR records the digits dialed on the outgoing trunk. A maximum of 26 digits is recorded. This number is reduced to 20 when the Report Meter Pulses option is selected in CDE. This box does not include the trunk group access code on outgoing calls. The digits recorded are the actual digits outpulsed on the trunk after digit modification has been performed. On incoming calls, the digits dialed in on the trunk are recorded. The digits dialed field contains the digits the telephone system used to route the call. For an incoming call this could be the extension or the path to which the call is being routed. For outgoing calls this is the number the caller dialed. When more than 26/20 digits are dialed, the remaining digits are ignored.

If the MiVoice Business option is enabled, each device is listed whenever the call is rerouted, rather than the last device as in non-MiVoice Business loads. To reflect the MiVoice Business option, the Digits dialed on the Trunk box displays dd1 ddd2 ddd3.

Internal SMDR

Internal SMDR records the digits dialed on an internal line. Up to 26 digits are recorded.

External SMDR (Outgoing calls)

This reports the completion status of an outgoing call in so far as the telephone system is able to determine it. When an outgoing call fails toll- deny checking and is dropped, this box contains a T. When the trunk group is programmed to receive Answer Supervision and a supervision is received, an A is reported. When the trunk group is programmed for Toll Reversal and a supervision is received, a T is reported.

External SMDR (Incoming calls)

The telephone system can monitor the outcome of a call and can provide a comprehensive report on call completion. When the station or hunt group to which a call is directed is busy, a B is recorded. When an incoming trunk accesses an invalid number and receives reorder tone, an E is reported. An E is also reported for incomplete calls. A T is reported if the incoming trunk is answered with Trunk Answer From Any Station (TAFAS) and if an outgoing trunk call is toll denied, or if the call is Pickup answered.

When an incoming call is forwarded by an attendant to a busy station, a B is shown in the call completion status box, the number called is shown as the third party, and the Attendant is shown as the called party.

Internal SMDR

An I indicates that an internal call was completed.

Speed Call or Call forward flags (S or F)

This box contains an S when the number is speed dialed, and an F when an external call is forwarded through the external call forward feature.

If Internal SMDR is enabled, an F is also recorded when an internal call is forwarded through the call forward feature. However, for internal calls the Third Party box does not contain the number of the station that initiated the call forward feature. The Third Party box is left blank because the Digit dialed box identifies the station that has call forward enabled.

A Called party can be a station number, an attendant, or for outgoing calls, the outgoing trunk number. The Called party output format is identical to that used for the Calling party. See Calling party. For incoming calls to an attendant, the called party is recorded as the attendant unless the attendant transfers a call to a station. For direct-in-lines, it would be the station number. On outgoing calls handled by an attendant, the called party would be the outgoing trunk’s ID.

Transfer/Conference call

(Trans Conf)

The Third party box contains the number of the station to which a trunk call has been transferred. When several transfers take place during a trunk call, the first party is the only one reported, as long as MCD Report transfers = No, and Record transfers = No.

If an external call is made to a station whose call forwarding is set to an external number, the Third party box contains the number of the station that initiated the call forward feature. For internal calls, the Third Party box is left blank because the Digit dialed box identifies the station that has external call forward enabled.

ANI/DNIS digits are recorded in this box. ANI and DNIS numbers can be up to 10 digits in length, and are recorded for incoming calls on ANI/DNIS trunks. COS option ANI/DNIS reporting must be enabled.

SMDR Inspector