Dasboards beschikken over de volgende widgets onderverdeeld in categories: 

Agents

• Open Media Slots
• ACD Conversations
• Non ACD Conversations
• Occupied Duration
• ACD Duration
• Do Not Disturb Duration
• ACD Hold Duration
• Non ACD Hold Duration
• Outbound Hold Duration
• Make Busy Duration
• Non ACD Duration
• Outbound Duration
• Worktimer Duration
• Average Answered Duration
• Logged In Duration
• Logged In Not Present Duration
• External Answer Duration
• Workload Limit
• Current Active
• Current Worktimer
• Average Time
• Total ACD Duration
• Total Non ACD Duration
• Unavailable Percent
• Outbound Conversations
• External Outbound Conversations
• External Inbound Conversations

Queues

• Abandoned Conversations
• Agent Logged In Total Duration
• Agents Available
• Agents Unavailable
• Agents Idle
• Agents on Acd Conversations
• Agents on Non Acd Conversations
• Agents on Outbound Conversations
• Answered Conversations
• Answered Conversations By Agent Group 1
• Answered Conversations By Agent Group 2
• Answered Conversations By Agent Group 3
• Answered Conversations By Agent Group 4
• Conversation Duration
• Estimated Wait Time
• Interflowed Conversations
• Longest Waiting Conversation
• Offered Conversations
• Transfers To Unavailable Queue
• Waiting Conversations
• Work Timer Total Duration
• Is In Do Not Disturb
• Make Busy Total Duration Today
• Requeued Conversations Today

Service Level

• Service Level
• Service Level Goal Percentage

Other

• Clock
• Image
• Text
• YouTube

Calculated value

• Average SLA
• Average time answered conversations
• Total abandoned conversations
• Total answered conversations
• Total offered conversations
• Total waiting conversations