* MiCollab for PC Client is supported on Windows 10 versions that are still supported by Microsoft. MiCollab for PC Client is NOT supported on Windows 10 Home and Education editions.

** MiCollab Web client on Chromebook is only supported for Chrome OS versions that are still maintained by Google.

Supported headsets and audio devices

MiCollab Client supports headsets and external audio devices for audio routing. The supported features include:

• Accept/end call
• Mute/unmute call
• Volume control
• Hold/retrieve call (Not supported on MiCollab Web Client)

NOTE: To use call control features on headsets and external audio devices, install appropriate supplementary softwares of the compatible headsets.

NOTE: On MiCollab Web Client, call control features on Sennheiser headsets or audio devices are not currently supported on other browsers like Microsoft Edge, Internet Explorer, or Apple Safari.

NOTE: Headset button control is not supported in a Citrix environment.

NOTE: Refer to the Mitel Knowledge Management System for information regarding any known-issues and suggested configuration advice for 3rd party headsets.

NOTE: If you are using the Jabra Headset, make sure the Jabra Direct software is installed on your PC