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MiCollab via RDP/Citrix/VmWare

Gewijzigd op: Vr, 5 Nov, 2021 8:31

(Onderstaande informatie koomt uit de Mitel Engineering Guide die hier volledig te downloaden is.)

Virtualisatie

MiCollab ondersteund de volgende wijze en versies virtualisatie:

  • Remote Desktop Services (Desktop and App) 2016 Server
  • Citrix XenApp and XenDesktop Client 7.14 and above
  • VMware View (Desktop and App) 7.11 and above

Remote Desktop Services (formerly Windows Terminal Services WTS)

MiCollab for PC Client and MiCollab for Microsoft Client are compatible with Windows Server Terminal Services or Remote Desktop Services (RDS) environment. MiCollab Client Softphone is supported on Windows Server Terminal Services or Remote Desktop Services (RDS) environments. Refer to Table

1 in the Mitel Engineering Guide for compatible Windows Servers that Mitel recommends for MiCollab Client support. 

Follow Microsoft’s recommendations when setting up a server to host Terminal Services. Mitel has performed some testing with a Terminal Server with the following configuration and limits:

In order to support up to the stated limit of Terminal Server connections, Mitel recommends at a minimum the specifications below. Validation of this configuration was done with Microsoft Office and MiCollab Audio Web Video installed on the Terminal Server as well. The load applied by additional

applications installed may vary and the Terminal Server administrator should follow Microsoft’s recommendation for server specifications. To support more than 25 clients per server or more than 25 Receivers, Mitel recommends deploying additional RDS Servers (1 RDS Server for every 25 MiCollab Client connections).

Note: MiCollab for PC Client users can invite up to 10 participants to a Classic Stream at the same time.                                                                            

Terminal Server Specifications: 

  • CPU: Xeon x5650 2.67 GHz 6 cores (dual CPU)                 
  • Memory: 6 GB                          
  • OS: Windows Server 2019 

Citrix

MiCollab for PC Client and MiCollab for Microsoft Client are compatible with Citrix Terminal services. MiCollab Client Softphone is supported on Citrix virtualized environments. Mitel has validated the following limits and requirements when deploying MiCollab Client or MiCollab for Microsoft Client. MiCollab Client, MiCollab for Microsoft Client, and Legacy MiVoice for Skype for Business Plugin is supported on Citrix XenApp and Citrix XenDesktop virtualized environments. 

To support more than 25 clients per server or more than 25 Receivers, Mitel recommends deploying additional Citrix Servers (1 Citrix Server for every 25 MiCollab Client connections). Validation of this configuration was done by Mitel in a virtual environment. The physical server requirements would be

equivalent and/or need to exceed the recommended specifications below. Also, additional load will be placed on the Citrix Server and image if other applications are being presented by the Citrix Server. Please follow Citrix’s recommendations when deploying into a mixed environment.

Limitations (MiCollab for PC Client):

  • MiCollab Client will not auto upgrade to a newer version.
  • Video call is not supported.
  • MiCollab for PC Client users can invite up to 10 participants to a Classic Stream at the same time.
  • Users will not be able to share their desktop from the Client in XenApp.
  • Users may experience slow response during large Group chats.

Specifications:

  • Citrix Master Image Server
  • CPU Requirement: 8 vCPU (Validated with 2.67 GHz Processor)
  • CPU Reservation: 12 GHz
  • Memory Requirement: 16 GB RAM
  • Operating System: Windows Server 2019

VMware Horizon view

MiCollab for PC Client, MiCollab for Microsoft Client, and Legacy MiVoice for Skype for Business Plugin are compatible with VMware Horizon view services. MiCollab Client Softphone is supported on VMware virtualized environments. Mitel has validated the following limits and requirements when deploying MiCollab Client or MiCollab for Microsoft Client. MiCollab Client, MiCollab for Microsoft Client, and Legacy MiVoice for Skype for Business Plugin is supported on VMware Horizon view 7.11 and 8.

To support more than 25 clients per server or more than 25 Receivers, Mitel recommends deploying additional VMware Servers (1 VMware Server for every 25 MiCollab Client connections). Validation of this configuration was done by Mitel in a virtual environment. The physical server requirements would

be equivalent and/or need to exceed the recommended specifications below. Also, additional load will be placed on the VMware Server and image if other applications are being presented by the VMware Server. Please follow VMware’s recommendations when deploying into a mixed environment.

Limitations (MiCollab for PC Client):

  • MiCollab Client will not auto upgrade to a newer version.
  • Video call is not supported.
  • MiCollab for PC Client users can invite up to 10 participants to a Classic Stream at the same time.
  • Users will not be able to share their desktop from the Client in VMware Horizon view.
  • Users may experience slow response during large Group chats. 

Specifications:

  • VMware Master Image Server
  • CPU Requirement: 8 vCPU (Validated with 2.67 GHz Processor)
  • CPU Reservation: 12 GHz
  • Memory Requirement: 16 GB RAM
  • Operating System: Windows Server 2019

Maximum number of users supported in virtualized environments

Thin Clients

• Legacy MiCollab Desktop Client*

  • Citrix XenApp and XenDesktop 6.0, 6.5, 7.5, 7.6, 7.8, 7.13, or 7.14 
  • VMware View tm – 5.1, 6.2, 7.4,
  • Remote Desktop Services (RDS) (desktop and application mode) – Windows Server 2008, 2012 R2

• MiCollab for PC Client / MiCollab Web Client ** / MiCollab for Microsoft Client

  • Citrix XenApp and XenDesktop Citrix version 7.18
  • VMware View (desktop and application mode) 7.11 and 8
  • Remote Desktop Services (RDS) (desktop and application mode) – Windows Server 2019

• Legacy MiVoice for Skype for Business Plugin 

  • Citrix version 7.11 and above

*Citrix XenApp and XenDesktop 7.6 SP3 and above is required for the SIP softphone.

**Video functionality is not supported on MiCollab for PC Client and MiCollab Web Client on virtual environments. MiCollab Audio, Web and Video web sharing is supported on below mentioned virtual environments:

  • Citrix XenApp and XenDesktop Client 7.14 and above
  • Remote Desktop Services (Desktop and App) 2016 Server
  • VMware View (Desktop and App) 7.11 and above

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